Delete Your Account

You can delete your PicVaultPro account and everything stored in it at any time, directly in the app or on the web. You do not need to contact us first.

This cannot be undone

Deletion is immediate and permanent. There is no recovery window, and once your account is deleted we cannot restore your photos, videos, or vaults — they are removed from storage as part of the deletion. Export anything you want to keep before you start.

Delete from Android

  1. Open the PicVault app.
  2. Go to Settings.
  3. Scroll to the bottom, below Sign Out, and tap Delete Account.
  4. Confirm when prompted.

Delete from iOS

  1. Open the PicVault app.
  2. Tap More, then Settings.
  3. Choose Account.
  4. Tap Delete Account and complete both confirmation steps.

Delete on the web

  1. Sign in at picvaultpro.com.
  2. Go to Settings → Account.
  3. In the delete section, type DELETE to confirm.

If you signed in a while ago, you may be asked to sign out and sign back in first. This is a deliberate check so that an unattended session cannot be used to delete your account.

What gets deleted

Deleting your account removes your account record and everything that belongs to it:

  • Your photos and videos, including their stored thumbnails.
  • Your vaults, and the encryption keys held for them.
  • Your profile, display name, email address, and phone number.
  • People and face groupings created by tagging your media.
  • Collections, comments, and shares you created.
  • Partner links between your account and another account.
  • Push notification tokens for your devices.
  • Your activity history.

Subscriptions depend on where you bought them:

  • Google Play: we cancel it before anything is deleted. If Google does not confirm the cancellation, your account is not deleted and you are told so; try again, or cancel it in the Play Store first.
  • Apple App Store: we cannot cancel it for you. Cancel it in your iPhone Settings → your name → Subscriptions, before or after deleting, or Apple will keep billing you.
  • Website (card): we cancel your subscription and any storage add-on as part of the same request. If that cancellation does not go through, your account is still deleted, so if you are billed after deleting, contact support@picvaultpro.com and we will sort it out.

What is not deleted

If someone else shared a vault with you, that vault belongs to them and stays with their account — your access to it ends, but their media is not affected. We may also retain a limited record of a deletion request, and records we are legally required to keep, such as billing and tax records held by our payment processor.

How long it takes

Your account and media are deleted immediately when you confirm — this is not a queued or scheduled job. Routine infrastructure backups may retain residual copies for a short period before they age out on their normal cycle, and those backups are not used to restore deleted accounts.

Need help?

If you cannot access your account to delete it — for example you have lost your sign-in method — email support@picvaultpro.com from the address on the account and we will help you complete the deletion. For privacy questions, contact privacy@picvaultpro.com.

See our Privacy Policy for how we handle your data more generally.